We may collect the following types of information:

a. Personal Information (only if you provide it):

• Name
• Mobile Number
• Email Address
• Pickup & Delivery Address

b. Location Information:

• Real-time location (for pickup and delivery services)

c. Device Information:

• Device type
• App usage data
• IP address

We use your data to:

• Provide courier booking services
• Arrange pickups and deliveries
• Improve app performance and user experience
• Communicate updates, offers, and support
• Ensure security and prevent fraud

We do not sell your personal data. However, we may share it with:

• Delivery partners and staff (for completing shipments)
• Service providers (for app operation and analytics)
• Legal authorities (if required by law)

We use your location to:

• Identify your pickup location
• Provide accurate service availability

You can disable location services at any time from your device settings.

We take appropriate measures to protect your data from:

• Unauthorized access
• Loss or misuse

However, no system is 100% secure.

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at support@ibexcargo.in.

Our app is not intended for users under 18 years of age. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. Updates will be posted within the app.

If you have any questions, please contact us:

IB Courier provides:

• Parcel pickup and delivery services
• Logistics support for individuals and businesses

We reserve the right to modify or discontinue services at any time.

By using the app, you agree to:

• Provide accurate pickup and delivery details
• Ensure parcels are properly packed
• Avoid sending prohibited or illegal items

Users must not send:

• Hazardous or flammable materials
• Illegal goods
• Perishable items (unless agreed in advance)
• Cash or high-value items without prior declaration

• Charges depend on weight, distance, and service type
• Prices may change without prior notice
• Payment must be completed before or at the time of service

• We aim for timely delivery but do not guarantee an exact delivery time
• IB Courier and Cargo LLP is not responsible for delays caused by:
  • Traffic
  • Weather
  • Other unforeseen circumstances

Liability for loss or damage is limited and subject to review on a case-by-case basis.

• Orders can be cancelled before pickup at no charge
• Cancellation after pickup may incur applicable charges

Users are responsible for:

• Maintaining the confidentiality of their account credentials
• All activity conducted under their account

IB Courier and Cargo LLP shall not be liable for:

• Indirect or incidental damages
• Loss of business or profits

These terms are governed by the laws of India.

• Before pickup: Full cancellation allowed at no charge
• After pickup: Cancellation is not allowed

Refunds may be provided if:

• Pickup was not completed
• Service could not be fulfilled
• Payment was deducted but the order was not processed

No refund will be issued in case of:

• Incorrect address provided by the user
• Receiver unavailable at the delivery location
• Delays caused by external factors beyond our control

• Refunds are processed within 5–7 working days
• Amount is credited to the original payment method

• Report any damage or loss within 24 hours of delivery
• An investigation is required before any compensation is issued